Videos deleted

Hello,

I had my free trial which expired today, I have now renewed it.

I urgently need some video footage which happened yesterday (it did record and I could view it). But for some reason now it’s gone and said I didn’t have a ring plan at the time? Which I did. Is there anyway to get this back.

Thanks.

Hi @user27618. If there was a lapse in your Ring Protect plan, the videos you previously had will no longer be available when you resubscribe. Unfortunately, there isn’t a way to recover videos once they are deleted or unavailable. You can find more information about the Ring Protect plan here, and you can reach our support team at one of the numbers available here if you have any further questions on your plan. If you are outside of the US, please visit here to see how to contact support.