Video wont stop when replayed

We were reviewing a video of someone stealing something and when we replayed the video, we couldn’t get it to stop where he was in video. We clicked the middle 2 lines, but video didn’t stop.

Hi @Reneeandjerry. We have this Help Center article that shows you how to use the Timeline in the Ring app. You can also use when logged into your account to review your recordings. I hope this helps.