Hi @user4701. What is the RSSI for your Doorbell? The RSSI can be found in the Ring app under the Device Health menu. If the video is fuzzy, it could be due to a poor RSSI. You can try rebooting your internet router to see if that will help clear up the image.

I have the same problem with the beginning of EVERY video. For the first few seconds the video is not in high resolution and looks like it is showing a frame at a time. My RSSI is consistently in the -40's. I have a Doorbell Pro and Doorbell Gen 2, both doing the same thing.

Hi neighbors. If your video quality is poor at any time during your recordings, try the following troubleshooting steps to help improve it: - [Reboot your Doorbell from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-). - Reboot your router by unplugging it for a few seconds and plug it back in. - Verify that your [Doorbell has a good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). We also have this Help Center [page](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) with other troubleshooting steps to try. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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