Video very fuzzy for first 5 seconds,

I have spent 3 hours between yesterday and today speaking to Agents in Egypt !! the one today said she had spoken to Technical who said this is normal. Why can that be when it only started to be like this for the past few days, was perfectly clear for the whole run of the video. Can someone please help, I cannot go back on the telephone with them. I am 78 years old, this is very annoying.

Hi @user4701. What is the RSSI for your Doorbell? The RSSI can be found in the Ring app under the Device Health menu. If the video is fuzzy, it could be due to a poor RSSI. You can try rebooting your internet router to see if that will help clear up the image.