Hi @Aloke. Thanks for sharing that screenshot as well as clearly detailing what concern you're experiencing. When you say you're trying to view videos on your PC, are you on www.ring.com or are you using one of the desktop apps - either the MAC or Windows version? Are you able to view these same videos from the Ring App on your iPhone or Android smartphone or tablet?

It is from www.ring.com. The screenshot is from Chrome on a Windows 10 machine. My 2 other Ring devices (another Spotlight cam battery, and a Video doorbell pro) are working fine, so it is not an issue with my router settings. All 3 devices are connected to the SSID WiFi 2.4 G network. There is something about this Spotlight cam in that it produces defective videos and takes a long time (often times out) to get a Live view. By the way, some videos (maybe 10%) from this defective cam does play. I have no idea why. For future posts, I'll refer to my Ring devices by their name: 1. Video Doorbell Pro - Door 2. Spotlight Cam battery that works fine - Backyard 3. Spotlight Cam battery that is giving problems - Garage

@Aloke Thanks for clarifying that you're on the Ring website. Can you view these videos using the Ring App on a smartphone or tablet? If the videos also do not play on a smartphone or tablet, that helps narrow down if the problem is on the website or with the Spotlight Cam itself. If it's in the garage, it's possible that it is experiencing some interference in the wifi signal which can cause the videos not to record properly or for the Live View to not activate quickly. I'd suggest checking the RSSI on the Spotlight Cam and making sure it's within an acceptable range. You can read more about the RSSI in our Community Post [here](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4). You can also find troubleshooting tips and suggestions for Live View concerns [here](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249). If you can't find a solution after checking those, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

RSSI on the Garage (misbehaving) is -47. RSSI on the Backyard (works) is -57. The videos don't play from my 2 iPhones and iPad pro (all updated). They don't play on Ring.com on a Windows 10 PC either (screenshot in earlier post). Before I call support, I'll do a factory reset on the Garage and also measure the WiFi speed at the cam location in the Ring app. I doubt that this is a bandwidth issue (the cam is 20 ft away from the router, with a wooden frame house wall. I can move the router to my window sill where it will have a line of sight (just a pane of glass) between it and the cam (same 20 ft distance). For testing.

Ah @Aloke , OK . . . wooden frame house . . . yeah, that does Not sound like my case with the signal's line-of-sight going through a thick brick chimney. Other things that come to my mind could be something near the Garage camera causing Wi-Fi interference (electrical motors, devices, etc) or if the camera is located in the cone area above or below the Router's location (generally Wi-Fi signals 'fan out' horizontally, with poor "cones of silence" above and below). Your idea to do a hard "Factory Reset" sounds like an excellent idea! I hope you eventually are successful solving your issue. :crossed_fingers: :wink:

Hello @Aloke , Looks like your Orbi is set up that same way my Router initially was, using the same SSID for both bands of 2.4 GHz and 5 GHz. In my case, as I posted above, I preferred to split and change the SSID into two separate SSID names so that I had more control over which Wi-Fi devices in my household used which band. But this is just a personal preference, so if you are happy with your setup, then I wouldn't change it. Yes, your Ring Video Doorbell Pro can use either the 2.4 GHz or 5 GHz band, but currently Spotlight Cams can only use the 2.4 GHz band. Generally, Ring products do better on the 2.4 GHz band because the longer Wi-Fi range is better through walls. Although 5 GHz band is faster, physical obstructions can severe limit its range. The link you provided above for the "Wifi Analyzer and Scanner" IS the same program that I used (by WebProvider version 1.2.1.0.) and yeah it is old (2016) but it worked well for me for choosing a manual fixed channel for both 2.4 GHz and 5 GHz bands (scroll down in this program for 5 GHz band). The only thing I didn't like was in the upper-right-corner of this program, it recommends a channel it believes has the least interference. I disregarded using this, because often when you manually set your channel, your neighbor's nearby routers will react (since they are in AUTO mode) and then you could end up with even more Wi-Fi interference. So I tried several channels, then watched their routers react with this program, and settled on the channel that continually provided the least interference no matter which channel their routers hopped to. In my case, I picked Ch4 in the 2.4 GHz band, and even though there is overlap from the AUTO channels (CH1 and CH6), I still ended up with the least interference overall. Plus, getting off the typical Channels ( 1, 6, 11) I know I'll always be off my neighbor's Wi-Fi band, no matter where their routers hop to. So, it takes a little tweaking and trial-and-error. As another note, Ring devices that are capable of using the Wi-Fi 5 GHz (like the Ring Video Doorbell Pro and the Ring Chime Pro) tend to be "Channel picky." If your router hops above the 5 GHz Channel 48, then Ring devices often will drop off-line. With your non-SSID-split router, probably your Doorbell Pro tends to then jump back to 2.4 GHz automatically if your router does hop higher than channel 48. Ring devices capable of using 5 GHz work best with manually fixed **with these 4 channels: Ch36, Ch40, Ch 44, and Ch48**. You should also consider removing the AUTO on your 5 GHz band too and use the Wi-Fi Analyzer to pick a manual fixed channel from these 4 channels choices only. Here's a link that explains Ring with 5 GHz Wi-Fi channels: https://community.ring.com/t/new-chime-pro-2nd-gen-wont-connect-to-network/8607/21 I hope this additional info is helpful to you. :grin:

@Aloke , thanks for the update! Yup yup . . . I agree with you . . . sure sounds like it's the cam itself and not a Wi-Fi issue. - Try removing the battery for a minute and reinstall (like a easy reboot). - Maybe during one of the firmware updates, your cam might have potentially got some slightly corrupted firmware. The **Factory Reset** (holding the reset button for at least 20-seconds) will **'wipe'** any **firmware received** during and after your initial setup. Once you accomplish the Factory Reset, then during the setup after, it will again get the **latest firmware** and hopefully be a **"clean" update**. Good job troubleshooting and it sounds like you have a good plan! If then it still has issues, I recommend you call Ring Support for additional help: . https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch Unfortunately, due to the Covid-19, you may encounter slightly longer than normal wait times: https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

@Aloke Thanks for sharing this update, I'm glad that the reset and fresh setup helped resolved your concern! I went ahead and marked your response as a solution so other neighbors with a similar concern can reference this thread for help. :)