Video unplayable from one Spotlight Cam Battery - Solved

@Aloke Thanks for clarifying that you’re on the Ring website. Can you view these videos using the Ring App on a smartphone or tablet? If the videos also do not play on a smartphone or tablet, that helps narrow down if the problem is on the website or with the Spotlight Cam itself. If it’s in the garage, it’s possible that it is experiencing some interference in the wifi signal which can cause the videos not to record properly or for the Live View to not activate quickly.

I’d suggest checking the RSSI on the Spotlight Cam and making sure it’s within an acceptable range. You can read more about the RSSI in our Community Post here. You can also find troubleshooting tips and suggestions for Live View concerns here. If you can’t find a solution after checking those, please give our support team a call at one of the numbers available here so they can take a closer look for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile:

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