Video stopped working - scrambled picture

Two days ago I noticed that I wasn’t getting the usual morning notifications. I went to check the live view and saw that the picture was completely scrambled. It has now been like this for a couple of days and I don’t know how to fix it. There were literally no changed to setting or internet or anything else. I’ve attached a video for reference: Ring #AlwaysHome

Hello @Jo-c. There are a few troubleshooting steps you can try for this type of concern. The steps are:

If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

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