‎Video sound on app has crackling sound

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Sandradubai

Video sound on app has crackling sound

hardwired-security-cameras

My video sound from ring security camera has a crackling sound when I listen on the ring app. How do I fix this issue ?

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08-07-2021 06:15:26

Responses (1)

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Marley_Ring

Hi there, @Sandradubai! Audio concerns can often be related to network connection or interference. The best first step will be to check your [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) via the device health page in your Ring app. Please also check the mounting area for any appliances that might be too close, or making noise. I hope this helps! :)

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09-07-2021 03:55:27

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Ringnut

I have the same issue. Floodlight cam is is less than 6ft from my wifi router, RSSI is -43. All crackling sound. Floodlight camera is a refurbished model I purchased from Ring. What is the warranty period for a refurbished item? Problem is definitely in the floodlight camera.

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10-07-2021 10:37:49

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Tom_Ring

Hi @Ringnut. The Warranty information for our devices can be found [here](https://ring.com/warranty). To make a warranty claim, just contact our support team and they'll take you through the process. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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12-07-2021 11:04:52