My video sound from ring security camera has a crackling sound when I listen on the ring app. How do I fix this issue ?
Please also check the mounting area for any appliances that might be too close, or making noise. I hope this helps!
I have the same issue. Floodlight cam is is less than 6ft from my wifi router, RSSI is -43.
All crackling sound. Floodlight camera is a refurbished model I purchased from Ring.
What is the warranty period for a refurbished item? Problem is definitely in the floodlight camera.
Hi @Ringnut. The Warranty information for our devices can be found here. To make a warranty claim, just contact our support team and they’ll take you through the process. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.