Video ring 2 doorbell

My ring 2 doorbell has stopped working, ive reset router, checked my internet bandwidth n even done hard reset of ring doorbell but it wont let me connect it to ring wifi. Now when i go on my account my device has been removed ive tried to add it to it again but it keeps saying this account already has an owner, i know this because its me. Ive tried everything can anyone help me get my device added back on to my account. I've even tried to remove myself as owner but it wont even let me do that. HELP!!!