I have posted here before about missing thing with 30 sec recording. I tried the arlo pro sewries cams to try them for 30 days. Wow to my suprise it records motion up to 300 seconds and an option for a set time to record any motion and they are battery like the stick up cam. Amost all the options people here expect but dont have are there with arlo. Snap shot still not availabe for gen 3 stick up but gee they have it and app much better. So these options shouldnt be that difficult for ring to to figure this stuff out.
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This issue is not solved. As of March 2020, i also have this issue and agree 30 seconds is inadequate. It should be the users discretion if they need to charge the battery more. This is a failure of this product.
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This is an URGENT issue. We had our house broken into yesterday. The burglar tries to get into the window, but then the recording cuts out after 30s so you donât see how they actually got into the house. I couldnât tell the police how they got in.
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Yea exatly why is switched Arlo and selling ring. they just dont get it. The arlo are battery operated also but u can adjust recording times. I may drainbattery faster but its on me if i choose the option.
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You got it, Ring just donât get it, always an excuse, and they add a new feature, motion verification, that records less, clueless
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Terrible response. Product is garbage if it can only record 30 seconds.
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I bought the battery cam this week. Was very disappointed to see it only records 30 seconds no matter what I do! This was supposed to be a security camera!
Luckily I can return the cam free of charge, and go with Ringâs competitor.
Community managers should not be the ones writing to customers about this - by now it should be the senior management!
Bye forever!
Thats what i did and couldât be more happy to have many options in a security cam that i and others expect. And they are battery so no excuse for lack of features.
I wouldnât have purchased this had I known the recording time is so short. It diminishes its value but I canât afford the more expensive systems.
I also wouldnât consider this issue resolved⌠Motion frequency is not even an option anymore, motion sensitivity is and nowhere ever helped anywaysâŚ
No crime can be done in 30 sec. Also, since this is public knowledge and criminals know this, what would stop them from activating the cameras, waiting a few seconds and then doing the crime?
If youâd like to keep your customers focus on on really fixing this before someone takes over your market share⌠With cheap technologies nowadays, it wouldnât be that difficult.
The thing that drives me crazy is that even wired version of the ring has maximum recording time of 60 seconds and then cuts you off. Iâm also switching to Arlo and selling my Ring, this is just completely unacceptable.
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New to ring 2 days playing with setup. It is completely possible to give a range of video length through firmware. Ring would be able to allow customers to select the length of video. Just remember videos are not store by ring but by another company. Which may incur additional cost for the storage of longer videos for both the customer and Ring. I agree so far most of my videos length fall short of my preference. I would at least like the option for longer video recording
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I definitely agree! I just purchased the Ring. It will be a month on May 1st. What I donât like about is the length of the recording. The records NOT LONG ENOUGH!!! 30 sec really??? How can it be adjusted for longer recording??? I read the help answer. It say take off the ring to adjust the lemon the battery pack. I still donât see where or how to adjust it. Can I get a REFUND??? Iâm not satisfied and having the Ring doesnât help if it ONLY records for 30 sec.
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You cant adjust it 30 is max on battery cams. and 60 on wired. Other brands make much longer and adjustable time settings.
Although, even the wired stick up cam seems limited to 30 seconds⌠It seems to act like a battery stick-up cam regardless of power source.
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Agreed 100%. Just bought the battery operated camera for my backyard and deck because a few of the kids toys had gone missing. After I got it all installed and hung up, I Was really disappointed that it only record 30 seconds of video regardless if someone was still triggering the motion sensor. Now I have to pull it down box it up and return it. At least make it configurable to the user. Defeats the whole purpose of the system.
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It appears that youâve been saying this for months & nothing had been done despite a LOT of posts about this issue. We bought your product expecting it to work properly & it shutting off after 30 or 60 seconds while motion is still going on is unacceptable! With this many complaints after however many months is ridiculous. Perhaps Iâll cancel my subscription, take my can back to the store for a refund & get real came that WILL record for longer than the stupid 30 second limit youâve forced on usâŚwith NO fix in site!
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Can you please tell me exactly how you accomplished this as I see no way to keep live view active, or to set up a way for it to immediately go to live view without touching or talking. Thank you for any help you can give
Hello,
I just had a break-in. The police looked at the video and saw it stop and asked if that was all. He also asked what happen to the person leaving. If the video was a little longer we would have gotten more information and additional views of the person who robbed me.
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This is a deal breaker for me. Getting the first 30 seconds of a longer event is useless. Iâll be trading my ring cameras for Arlo or nest. Itâs a shame as the hardware and app are nice but with clips limited to 30 seconds they;re a bit pointless.
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