Ring Video Doorbell
Video recording length 6 MONTHS LATER- FRUSTRATED
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31-10-2023 09:10:03
Responses (11)
Hi @user44266. The time duration you select for the Video Recording Length should apply to any unanswered events. For example, if someone rings your Doorbell and you do not answer, this is where the Video Recording Length should apply. Try changing your Video Recording Length to a different option, then ring your Doorbell and do not answer the notification. Then check how long the recording is on the Event History tab. If the Video Recording Length is still not properly applying, please reach out to our support team to further investigate this.
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02-11-2023 11:08:10
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@Caitlyn_Ring ---- almost one year later - are you going to help us here? Escalate this issue please!!! Almost 1 year later and still being ignored.
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01-03-2024 04:39:13
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02-11-2023 11:47:08
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Have you figured this out by any chance? Unreal that Ring continues to ignore this…
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01-03-2024 04:41:08
@user44266 - No, the problem persisted. So I, like many others, have cancelled my subscription with Ring, removed the unit, and acquired a competitor’s product that has been proving far more versatile, effective, and private (tested to record for a long time when motion still occurs while also accurately detecting it). If Ring reduces their price to a reasonable level (so storing tiny little 20 second clips doesn’t cost $50 a year on Amazon servers their parent company already owns) and provides the selected record time the user selects (and continues if motion continues), then I’d reconsider. But they’ve demonstrated they aren’t interested in making such changes, so I’m happy to leave and move on to another option.
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09-04-2024 05:20:55
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03-11-2023 12:54:05
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03-11-2023 02:32:35
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I am so frustrated that my motion detection videos are only 20 seconds in length, even though I set 120sec in the video settings. I also want the full 120sec after motion is detected. Disappointing that Ring doesn’t listen to its customers.
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03-01-2024 07:04:18
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02-11-2023 10:25:22
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