Video recording length 6 MONTHS LATER- FRUSTRATED

I have a video doorbell wired. Under video settings, I selected the length of recording to be 120 seconds. Anytime there has been motion detected, the doorbell camera records video for exactly 120 seconds. Back in May 2023, this has changed and now it only records motion for random periods of time and will stop recording as soon as motion stops. I believe this has to do with Ring rolling out a new option to allow the cameras to record for an “automatic” period of time…so it will record until it detects no more motion. However Ring tells me that this isnt an option for the video doorbell wired. When I go into settings, this does not show as an option, however it always stops recording after motion stops. I have gone into my settings and made sure it is still showing 120 seconds for recording length, however, the doorbell still does not adhere to this selection - it continues to only record until motion stops. Can anyone help me to fix this please? The last time I posted this question, the Ring support team said to contact customer support. However when I call customer support they are not at all helpful. So am I left to pay for a product that has a clear defect or is someone going to help me. At any other company when something cant be resolved by customer service, it would get escalated to someone more senior who can help, so can this be escalated to a senior specialist or should I just throw up my hands and switch to another company who have customer service reps who can resolve issues?