Ring Security Cameras
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Video recording freezes - Elite cam via Ethernet
hardwired-security-cameras
troubleshooting
cs-support
Hi,I have three Elite cams. The video recordings often freezes after a couple of seconds, and freezes a while before it plays as normal.I have rebooted the cameras. What could the reason be and have can I solve this? It worked as expected until a week or two ago.
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10-10-2023 15:30:46
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Justin_Ring
Hi @Roffe. I would also recommend rebooting your router by powering it off for a few seconds and powering it back on to see if it helps. If you have tried this step and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call to further investigate this with you.
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11-10-2023 23:04:55
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