Video processing, please wait

Hi there, neighbors. If you’ve followed all the steps in our Live View Troubleshooting article, and confirmed that your RSSI is optimal as shown in our Community post, your live view should work as intended. Try using the Rapid Ring app, designed for the quickest access to live view, or even test on another mobile device, (if available).

If this concern persists despite checking the above variables, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.