Video processing, please wait

I hope now that Ring has flooded the market, they don’t rest on their laurels and leave consumers with what’s now become an inferior product. It makes no sense to have “smart” cameras when all you can do is view things after the fact. I was thrilled to leave ADT, but even with people detecting mode they notify me of random three movement to the tune of 150 notifications a day, so it causes me to essentially just ignore most notifications. They should cut back on the fancy packaging and reinvest in their technology.

Same “video processing” issue. Why does the video have to be processed? It shoiuldn’t be that difficult to cache a few minutes of the most recent activity on the phone and flush it to the cloud as new video is recorded. Our phones have more processing power and storage then the computers that landed Apollo on the moon. Come on Ring, do your job, that is what we pay our subscription for. Don’t blame it on my wifi, If my erro station was any closer to the doorbell, it would be outside on the porch.

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Same issue here. I can see video between the events that are processing. It actually worked much better yesterday and then I placed another order with Ring, at which point it quit processing.

I was having the same problem. I tried turning off the timeline like you recommended and it works fine now. Thanks!

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I have the same issue and cannot fix it no matter what I try. It would be nice if the company actually resolved it instead of making me canstantly reinstall. What is the point of this device if it does not function as advertised?

Looks like turning off the video timeline (in account settings) worked for me too.

I have the same issue and always have. It’s useless, as you stated. How do you deselect history to fix this?

Help!! I am having the same problem. I have already uninstalled and re-installed. I get my initial live camera shot and then nothing after that. Always asks me to reconnect then nothing.

Add me to the list. I just purchase a new Ring 3 Pro and from initial installation I always get the Video Processing and it never does process. I can go to the List View and see the event Video and can click Live and get a live view.

Following others I have disabled TimeLine. Incredible that Ring has not fixed this problem after 6 months.

BTW - My router is about 10 feet away and has a strong signal. I’m getting 91 Meg Down and 6 Meg Up and have the latest software as it is only 2 days old. Also I’m on a brand new IPhone 11 Max Pro.

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I have both Ring and Blink. Blink videos process instantaneously. A canned tech support answer (i.e., restart, reinstall, update) is wholly ineffective when it’s clearly a known issue with the software.

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I have been having this issues for a couple of weeks now. lt is rare that I actually can view a video from the motion detection. They show up on my activity feed, but when I try to view them, it says “Video is processing”. It is very frustrating. I need the videos saved during motion detection, or this system is really not of use to me. It is a real problem. I am considering getting rid of RING if I cannot retrieve the videos.

Hi there, neighbors. If you’ve followed all the steps in our Live View Troubleshooting article, and confirmed that your RSSI is optimal as shown in our Community post, your live view should work as intended. Try using the Rapid Ring app, designed for the quickest access to live view, or even test on another mobile device, (if available).

If this concern persists despite checking the above variables, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Marley: You have about thirty complants here. Why don’t YOU call and let them know there is a problem.

This is not a “WIFI” problem. This is a “RING” problem. I have amazing wi fi connectivity and brand new devices with current updates and have the same problem. I will be looking for new cameras all around and doorbell as well if RING doesn’t fix this soon. They will be going out of business soon if their response to all these complaints is to blame it on everyone’s WiFi. Pathetic

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I have the same issue with the “video processing” - especially if I access the application from a different network than the Ring. I will try turning off the timeline history but that seems like a very poor solution. I use that view often (except when all the videos are processing…)

It is amazing that ring is not able to make Suggestions on RSSI issues. All ring tells you is buy a RING CHIME/Booster. I read that is a waste of money. Or ring tells you to move WIFI router closer or Ring Doorbell
closer (there is only one FRONT door to the house----are you going to move the DOOR. I put my Ring Doorbell 2 right beside the Comcast Wifi 600MBS router and the best I could get is -19 RSSI. at the Front door it is -59 RSSI. I had no issues before—NEVER–but after Software update, Bingo all went haywire—is Ring trying to sell you more Gadgets or may be a Newer Unit by screwing up your good unit with lousy SOFTWARE Updates----this is very Bad Customer Service/relations

Add me as yet another customer with this issue. I’ve got a Ring Door View Cam that has worked fine for nearly 2 years until this week.

I had to remove the doorbell as my wife wanted to paint the front door and since I’ve put the doorbell back on I’m now not able to connect to live video or even see any video at all. Whenever someone presses the bell it takes about 30 seconds for the notifications to appear on our phones or through our Alexa’s. When I installed the door bell again I noticed that it updated the firmware.

I’ve factory reset the device, I’ve uninstalled/installed the app, I’ve installed the Rapid Ring app, I’ve tried connecting through the website, I’ve changed the wifi the doorbell is connected, I’ve disabled the event history timeline. Nothing works.

My RSSI is currently -36, the router (Netgear Nighthawk R8000p) is literally 4 feet from the doorbell with a plasterboard wall in between, I can’t move the thing any closer. As it currently stands the thing is utterly useless as the 30 second delay between someone pressing the bell and getting an announcement through the Alexa’s means we usually miss who was at the door.

edit:
I’ve just looked at my activity on ring.com and whenever I try to view an event I get an error “The video is not available. A Ring plan or trial was no active when this event took place” yet I have the Basic plan which runs until November 2021.

If you are facing the “video processing please wait” error on Ring, there are several steps you can take to solve the issue.

first, check your internet connection. A slow or unstable internet connection can cause the video to take a longer time to process. Make sure that your device is connected to a stable and strong Wi-Fi network or cellular data network.

Secondly, check the battery level of your device. A low battery level can cause issues with video processing. Charge your device to ensure that it has enough power to process the video. you can also try other methods that I found in the article posted on Geekydane. though the methods are for google drive they might help you.

Thirdly, restart the Ring app. Sometimes, the app may have glitches or bugs that cause the error. Closing the app and reopening it may solve the issue.

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After your Ring Doorbell or Camera is done recording an event, the video will take a moment to process before it can be viewed on the Event History tab or the Event History Timeline. You should not receive this message when activating the Live View. If you’re experiencing issues with the Live View not loading, we recommend reviewing the troubleshooting steps in this Community post. The troubleshooting steps in that post will help you narrow down the cause of Live View issues.

It’s also always recommended to have the latest version of the Ring app and your phone’s software installed. If you have a VPN on your phone, ensure it is turned off, as the Ring app isn’t compatible with the use of a VPN. For more in-depth troubleshooting assistance, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.