Video playback Ring Doorbell2

My video playback is not working right. It plays fine for 2-3 seconds and then freezes, starts playing and then freezes again. I have checked the WiFi and the speed is not the issue.

Any ideas?
Thanks.

Hi @Mban. Great call on testing wifi speeds! Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.

Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. I hope this helps! :slight_smile: