I have had a ring spotlight cam since Nov 2018 and it has worked flawlessly. I was using an older router and recently upgraded to a newer, better router and it has worked just as well for several months.
Recently I have found that my video uploads start out with a black screen and after seconds jump to the video but it pauses the actual motion and then jumps ahead. I also experience this with live view as well. Also, I keep the night vision in non-color mode but the alerts start in non-color and then jump to color.
I spent about two hours with ring tech yesterday and after several resets and failed attempts to connect with their network with the cam they determined that the upload speed is close to acceptable not not where they like to see it. There was no answer available for the color change. I did insist that there has never been an upload issue and that my router is inside the home about 10 feet away from the cam outside the window that is near the router.
I spoke to another ring owner and he stated that he is having the same issues and that they started after a recent software update. He had no issues before the update.
My question is: has anyone else experienced these issues either before or after the update? I cannot see that my cable internet has suddenly failed but I did put in a call for service.
Any response is appreciated.