Recording should always show in the Ring app event history. Please check your [Protect Plan subscription](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans) status, as well as your Ring device connection. Check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. Please also ensure there is not a VPN enabled on your mobile device, and try viewing these videos when logged in at Ring.com. I hope this helps! :)