video not available

I have a ring doorbell 2 and a chime pro. They are both online with a good signal strength and there are no problems reported on the health reports. The video doorbell is not recording any video. It is marked video not available on the timeliness. Also it is not detecting motion or providing motion alerts. I have not been able to find any problems What is wrong and how can it be fixed? Yesterday morning both devices were working just fine. Some time yesterday afternoon or evening they stopped working properly.