"Video not available, a plan was not active" with active plan

Sorry to hear about this, neighbors! It looks like most of you here have checked your Ring device RSSI, and that your Protect Plan subscription is active.

If it is only certain recordings, or not all Ring devices (if you have multiple), this concern may be connection related. Checking wifi and mobile device connection can help. Please ensure there is not a VPN enabled on any machine you are using to check videos.

If recordings that should be there do not show up after waiting some time, and checking the above factors, our support team can certainly take a closer look for you. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. Thank you!