I am unfortunately facing 2 problems which I would love your support. I was trying to retrieve a video of an event (which I think it was unlawful) that happened sometime between 22-28th of July.
On the 27th of Aug I contacted ring to try understand if ring could help me retrieve the videos. I was told that my account had a storage setting of 30 days and if the videos would be gone from my history no one can retrieve it.
I took the answer with sadness as I hoped that the video could be in some recycle bin or retrievable moment as it would have been just a few days.
yet, at the time, I could still see videos from the 28th of July. So I have changed my account settings to store up to 180 days.
Today I found that the event could have happened on the 28th of July, so I went back to ring history just to find that the video history only goes as far as 31st of July, meaning that even after the change of the storage time, I can only store 30 days.
As just an add-on, i was surprise that even favorite videos dont “stick” to the timeline and if they are outside the storage time they would be gone… which i kind of understand the logic, if I really thing systematic.
So my questions.
- Is the expected behavior that I even if I have the setting for “video storage time” set to 180 days, that I can only see last 30 days?
- Any way that the support personnel could be not aware of a process that could help me and retrieve the only videos as a one off exercise?
Thank you so much for your time to read my post!