No matter how many representatives I speak to from Ring, they all tell me that I can only access 60 days of footage for all of my security cameras. However, when I log into the app, I go to menu, control center, video management, and then video storage time, I can see that my video storage time is set to 180 days (see screenshots below). So, why is Ring telling me that I can only access 60 days, but my settings are set up for 180 days?
Don’t you know, I now need footage from back in June and no one from Ring has been able to help me acquire that footage. It seems that Ring has the ability to access the video, but are not willing to help. Is anyone else experiencing this, or does my situation just happen to be an anomaly? Any help is appreciated.
Hi @Tdecker. There may be some confusion because the 180 day storage period was not a permanent addition to Ring. If you had this feature before its termination, you are “grandfathered in”. As far as tracking down the video you are looking for, have you tried looking on Ring.com? Our support team is not able to access videos freely and may have been why they were unable to assist. Let me know if you are able to find your videos when you sign into Ring.com.
This is inaccurate information. Ring in 2022 continues to advertise 180 days, but continues to delete videos over 60 days. Ring tech support leaves much to be desired, and place most of the onus on the customer rather than remain accountable for this issue. Check your marketing! If you’re advertising 180 days, then you should keep the videos there for 180 days. Even all your tech support people are still saying this is active, so please, when you say that 180 days is NOT a permanent addition, explain that!
Hi @RingRinger. Apologies for any misinformation. You can find information on video storage and what time frames are available based on your location in this Help Center article. It’s important to note that the default setting in the US is 60 days, so if you do not manually change this, it will remain as 60 days. I hope this helps clear things up.
