Hi @user29425. You can also try a factory reset by pressing and holding the setup button for 20–25 seconds, after which the Doorbell should flash blue for a moment. Then you must reconnect it to your wifi, because the reset will cause it to go offline. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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