Hi @K_Nip. It seems like you've tried most of the basic troubleshooting steps I would have recommended to no avail. In that case, I'd recommend reaching out to our support team so they can take a further look at this with you since both Live View and motion recording isn't working correctly. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)