Does Ring ever respond to these issues? I have the same issue of freezing video. A sample is attached. Video is from floodlight camera. [https://ring.com/share/1d02e043-95c2-4222-8099-e5ca428cf22e ](https://ring.com/share/1d02e043-95c2-4222-8099-e5ca428cf22e )

Hi @Hondo, thanks so much for sharing that! Normally when the Doorbell is caught having a freezing video it means that there is some possible video packet loss. This just means that you will have to try two things to see if it improves the experience. First, try giving your Doorbell a soft reset by pressing down and holding the setup button for 30 seconds. After that, the Doorbell will reset and then on the next few motion alerts or ding alerts it should not have a freezing video. If this persists, simply reboot your router by unplugging it from power for a couple minutes and then plugging it back up. Monitor it from there and let me know if it helps with improvement!

This after trying both of your suggestions - [https://ring.com/share/6785686579806685278](https://ring.com/share/6785686579806685278)

I tried both suggestions and the video still freezes. Any other suggestions before I return this device?

@Hondo Thanks for reporting back to me and including that link. It definitely looks like it is still freezing up for a long time. I apologize that you are still trying to reach a resolution for this. My best advice for more in-depth troubleshooting on your device would be to give our support team a call [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch). They can look more into this for you to figure out the root cause of this. Please let me know what they were able to do for you, hoping for the best! :)

Horrible experience with Ring Support. After an hour on the phone they told me to buy a Ring Chime Pro to extend my wifi and that "might" help. I'm not spending any more money on something that "might" help. This thing is going back to where I bought it! I appreciate you trying to help - thank you.

Mine does the same thing. The audio records, but the video frame freezes for a short time. Is it because I use a wireless connection? In this video, you can hear the UPS driver drop the packages and then knock on my front door and walk off the porch. Can't see it though. [https://ring.com/share/54da7024-67c2-481e-a280-2482639eb4ff ](https://ring.com/share/54da7024-67c2-481e-a280-2482639eb4ff)

Me too, makes attempting to authorise delivery people to leave packages impossible, and makes any sort of security or long distance communication with knockers impossible too, not happy with this product, will be changing for a better company, I’ve heard good things about Simpli Safe and Swann

I have the Ring Pro and it’s been doing it since day one. Video will start, freeze but the sound is still recording, it’ll jump to video for 2 seconds and freeze again. No matter how many times I try to replay it, it’s evident that that’s how it was recorded. It’s very frustrating. Plus, when I try to answer a ring it takes forever to go live....minutes go by and I can’t connect. I have to go back to the video to see who it was, by that time they are gone. Waste of money.

I’m having choppy sound and picture freeze issues. Notifications are delayed and most of the time the person has left or walking away. I’ll never buy another ring product as I can’t seem to get an answer to fix this issue.

Hey neighbors! If the suggestions that Marley offered are not successful in resolving your concern, it would be best for you to reach out to our support team for more advanced troubleshooting steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

Hi @Dobowman2020! Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our [Community post about RSSI](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751) for tips on optimizing this signal strength. Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. Feel free to let us know how this goes! :)

I bought the Ring 3 battery two days ago, and am having the exact same problem as others in this thread. WiFi connection is strong, several resets of the doorbell and my router. Problem persists. Not filling me with confidence that I've made the right choice of product...

I was having the same issue described by everyone else. I would pull up the camera and receive ~2 seconds of video before it would freeze even while sound would continue. This was persistent on all devices (Pro Camera, indoor camera, and Ring Spotlight); however, I noticed it was only an issue on my iPad and not my iPhone. I took the advice above, deleted the app, reinstalled, logged back in and now it is working again. Best of luck to everyone.

I have the exact same problem where the frame is freezing while recording. This makes the doorbell a useless piece of junk eating my money on a subscription. I have blink cameras installed with no subscription and they work seamlessly on the same Wifi. See this [Ring wired door bell video freeze](https://ring.com/share/0696355c-3a47-47e4-8691-0c9eaf94ecd0 )

As mentioned above, for Ring devices connecting via WiFi, checking your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), is a great way to ensure for optimal wifi signal. Adding a [Chime Pro](https://ring.com/products/chime-pro-gen2) can also improve signal if distance is a factor! For those with Ethernet capable Ring devices or connection options, signal should not be a concern, however the capabilities of your router can make a difference. Please ensure the router, switch, and/ or cable being used for connection is not outdated. Please also ensure there is not a VPN enabled on your mobile device. If video concerns persist, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406).