Video Freezes

As mentioned above, for Ring devices connecting via WiFi, checking your RSSI in the device health section of the Ring app, is a great way to ensure for optimal wifi signal. Adding a Chime Pro can also improve signal if distance is a factor!

For those with Ethernet capable Ring devices or connection options, signal should not be a concern, however the capabilities of your router can make a difference. Please ensure the router, switch, and/ or cable being used for connection is not outdated. Please also ensure there is not a VPN enabled on your mobile device.

If video concerns persist, please give our support team a call at one of the numbers available here.

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