Video freezes but audio is recorded

Hi @mcdanielth. Thank you for sharing that video example. When video is freezing like this, it’s often due to a connection issue. An RSSI of -65 is a bit on the higher side, which may indicate an unstable connection. If possible, you can try moving your Chime Pro a bit closer to your Doorbell Pro if there is an outlet available.

I’d also recommend reviewing our Help Center Article here for a list of troubleshooting tips and tricks regarding video quality. Those steps should help you narrow down the cause of your videos freezing.

If the steps in that Help Center Article don’t help and you continue to have videos freezing, please follow up with our support team at one of the numbers available here. They can take a closer look and provide more in-depth assistance. If you are outside of the US, please visit here to see how to contact support.