Ring Video Doorbell
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M
Video freezes but audio is recorded
hardwired-video-doorbell
troubleshooting
video-quality
I've had my Ring Video Doorbell Pro with Ring Chime Pro for over a year. Recently video began freezing. I'm trying to test the health of the unit, but really am in over my head. So far, this is what I've checked: RSSI-65. This is the share link to view the video. You can see my mailman approach then only hear him: https://ring.com/share/a0b2d4f4-0898-4302-be79-f7ae9b568f44 Thanks.
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09-07-2022 05:00:36
Responses (2)
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09-06-2023 11:08:45
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Caitlyn_Ring
Hi @mcdanielth. Thank you for sharing that video example. When video is freezing like this, it's often due to a connection issue. An [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) of -65 is a bit on the higher side, which may indicate an unstable connection. If possible, you can try moving your Chime Pro a bit closer to your Doorbell Pro if there is an outlet available. I'd also recommend reviewing our Help Center Article [here](https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting) for a list of troubleshooting tips and tricks regarding video quality. Those steps should help you narrow down the cause of your videos freezing. If the steps in that Help Center Article don't help and you continue to have videos freezing, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a closer look and provide more in-depth assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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11-07-2022 06:23:04
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