Video freeze or becomes pixelated

My Ring camera’s video often freezes and the video becomes pixelated when the image is closest to my front door/camera location. What’s up with that?

Hi @ProfeJim. Freezing and pixelated video issues are usually related to the wifi connection. We have a troubleshooting guide for poor audio quality here, which will walk you through different troubleshooting steps to narrow down the cause of the issue. It may be the wifi signal or speeds. If you need further assistance, feel free to reach out to our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.