Hi @ProfeJim. Freezing and pixelated video issues are usually related to the wifi connection. We have a troubleshooting guide for poor audio quality[ here](https://support.ring.com/hc/en-us/articles/205348254-Troubleshooting-Poor-Video-Quality-), which will walk you through different troubleshooting steps to narrow down the cause of the issue. It may be the wifi signal or speeds. If you need further assistance, feel free to reach out to our support team at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.