Video doorbell

Doorbell won’t go into setup mode

Hi @Shewter1. If you purchased a battery-operated Doorbell, you’ll want to make sure the battery has been fully charged for at least 8 hours before setting it up. Try resetting your Doorbell by holding down the setup button for at least 20 seconds. Once that’s complete, attempt to set it up in the Ring App again with the steps under Set Up a Device. If that doesn’t do the trick for you, please give our support team a call at one of the numbers available here. They can take a closer look at this for you and help you get your Doorbell up and running. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.