Video Doorbell Wired Motions not being detected

I have had a video doorbell wired for about three months and it has worked perfectly all this time. A couple of days ago I noticed it wasn’t detecting or recording motion on my driveway, it detects motion on my front lawn and front path. I had made no changes to settings prior to this happening. Since I noticed I have deleted and re added the motion zones numerous time, I had one zone covering the whole area and two zones overlapping but it still isn’t working. I’ve also rebooted the doorbell (not factory reset) via the app. Firmware is up to date.

I have read that a poor RSSI can cause performance issues, mine - 63. Is there anything else I can try before I look at a WiFi extender?

Thanks, Paul

Hi @Pablo17PMB. If your Doorbell is missing some motions events, you can try increasing the Motion Sensitivity. Follow these steps to do so:

  • Open Ring app
  • Select the menu button (three lines, top left).
  • Tap Devices
  • Select your Ring device.
  • Select Motion Settings.
  • Choose Motion Sensitivity.
  • Adjust the bar to your liking and save.

We also have this Community post here with additional steps to look into to optimize motion detection on a Video Doorbell. I hope this helps!