Video Doorbell stuck in firmware update
My Ring Video Doorbell is stuck in a firmware update loop. It will flash solid white for several minutes, then flash solid blue, then power cycle and will continue this for hours (left it overnight twice). Ive tried removing the device from my account and setting up entirely new. The only way to make it stop is to do a hard reset via the orange button, but then when I try to set it up again...it all starts over.
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05-05-2020 04:48:44
Responses (10)
- M
Hi @DanSuS! If the above recommendations did not help, please try resetting your Doorbell. This can be done by holding the setup button for 20 seconds. Once completed, your Doorbell will need to be setup again, and then should complete the update upon successful connection. Feel free to let us know how this goes! :)
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12-08-2020 11:43:02
Dthank you for the quick reply. I did reset the doorbell for 20 times if not more :) and swichet WiFi networks but nothing helped. At the bigining it worked for one ring and the video was working but after starting the update phase it stuck at the reboot and update loop from yesterday.
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13-08-2020 08:20:44
MThank you for the update @DanSuS. It definitely sounds like it might be stuck in an update or reconnection phase. The reset should have resolved this and allowed a new process to begin. As it looks like this was not the case, our support team may need to take a closer look. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know how this goes! :)
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13-08-2020 05:34:50
- S
Our ring doorbell pro is hardwired for power and has worked flawlessly since it was initially connected in April 2020 so we know it can connect properly. On December 22 about an hour after we left the house to be gone for 5 days, it was disconnected. I had friends try while we were away and After returning home I’ve continued to try all the tips I found on various threads. No luck. After holding the reset button for 20 seconds, it gets stuck in this endless loop (mentioned above) - the lights indicate firmware update then awaiting wifi setup. It ultimately ends up in the rotation white light setup phase, talking to us about once every thirty minutes telling us to setup. Nothing works. Any tips before calling in? Thank you.
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09-01-2021 08:28:20
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- O
We are currently having the exact same issue. Ours is hardwired for power. Never had a wifi issue. Just after New Year's the Ring disconnected. We've tried everything mentioned here and also rebooting the router. The ring is stuck in firmware updating mode. We have tried resetting, disconnecting power, everything. I'm ready to return this product. Very disappointed.
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10-01-2021 10:26:58
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- K
Did anyone ever manage to solve this? It was working fine for 3 months, then it just broke. It seems stuck in firmware update mode. I've factory reset the device many times, I bought a WiFi extender just to try it. 6 days before it broke, I upgraded by Ring subscription... But I can't see how that would have impacted it. I'll try anything.
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02-06-2021 12:03:15
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- G
Hi, Any news about it? Exactly the same thing happens to me. Today I spoke with technical support and they told me that it is most likely a hardware problem... But I think it is a problem with the firmware update or incompatibility with the 1gen doorbell, before the firmware update it was working correctly. The worst thing is that there is no way to rollback the firmware to a stable version. How can we recover the correct functioning of our device? Best regards
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04-10-2021 06:27:05
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G[quote="Marley_Ring, post:4, topic:6222"] resetting your Doorbell [/quote] Of course i tried resetting mi Doorbell many times, I have left it next to the router for days..., I have opened the ports on the router that you use, I have tried with different routers / internet providers, I have tried several enrollments from the app. And all without success, the firmware update remains in loop leaving the device without working. Please, how can we get our device back? Best regards
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04-10-2021 06:36:07
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Marley_Ring
During the firmware update portion of the setup process, I recommend positioning this Doorbell close to your router and refraining from too much testing before the update finishes. Triggering live view or saving a lot of settings can certainly create more work for your Ring device during the update. There might also be router/ network settings that can block certain connections. Check out our [Help Center article about ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) for more information on this. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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06-05-2020 10:41:12
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