Responses (9)

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  Susancrawfordtx

  Our ring doorbell pro is hardwired for power and has worked flawlessly since it was initially connected in April 2020 so we know it can connect properly. On December 22 about an hour after we left the house to be gone for 5 days, it was disconnected. I had friends try while we were away and After returning home I’ve continued to try all the tips I found on various threads. No luck. After holding the reset button for 20 seconds, it gets stuck in this endless loop (mentioned above) - the lights indicate firmware update then awaiting wifi setup. It ultimately ends up in the rotation white light setup phase, talking to us about once every thirty minutes telling us to setup. Nothing works. Any tips before calling in? Thank you.

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  09-01-2021 08:28:20

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  Ourhouse78palm

  We are currently having the exact same issue. Ours is hardwired for power. Never had a wifi issue. Just after New Year's the Ring disconnected. We've tried everything mentioned here and also rebooting the router. The ring is stuck in firmware updating mode. We have tried resetting, disconnecting power, everything. I'm ready to return this product. Very disappointed.

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  10-01-2021 10:26:58

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• K

  Knockoff

  Did anyone ever manage to solve this? It was working fine for 3 months, then it just broke. It seems stuck in firmware update mode. I've factory reset the device many times, I bought a WiFi extender just to try it. 6 days before it broke, I upgraded by Ring subscription... But I can't see how that would have impacted it. I'll try anything.

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  02-06-2021 12:03:15

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  gallego

  Hi, Any news about it? Exactly the same thing happens to me. Today I spoke with technical support and they told me that it is most likely a hardware problem... But I think it is a problem with the firmware update or incompatibility with the 1gen doorbell, before the firmware update it was working correctly. The worst thing is that there is no way to rollback the firmware to a stable version. How can we recover the correct functioning of our device? Best regards

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  04-10-2021 06:27:05

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  gallego

  [quote="Marley_Ring, post:4, topic:6222"] resetting your Doorbell [/quote] Of course i tried resetting mi Doorbell many times, I have left it next to the router for days..., I have opened the ports on the router that you use, I have tried with different routers / internet providers, I have tried several enrollments from the app. And all without success, the firmware update remains in loop leaving the device without working. Please, how can we get our device back? Best regards

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  04-10-2021 06:36:07

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  Caitlyn_Ring

  Hi neighbors! If you have tried the steps recommended in this thread already to no avail, contacting our support team is the next best step. A full reset as described, where you hold down the setup button for at least 20 seconds, is the main troubleshooting step we have available for a concern where your Doorbell is not completing its firmware update. If it is still not finishing the update after a full reset and attempted setup, then our support team will be the ones to take a deeper look as they can pull up your account and look into it further. Make sure to mention that you have contacted them before about the same concern, and they may need to escalate to advanced support. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  05-10-2021 08:54:48

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