My video doorbell (battery powered) has recently stopped working overnight into the morning hours. It doesn’t start working again until around 10/11:00 am. Works fine all day, then the same thing overnight into late morning - not working. My ring camera (not a doorbell) in the back of the house which is plug in works fine all night long. Any ideas? It’s the craziest thing.
Hi @Auntsheel. Would you mind clarifying what you mean when you say that your Doorbell is not working? Are you unable to access Live View during this time, or do you see that your Doorbell is offline? Feel free to share any screenshots that help demonstrate what you’re seeing on your end as well.
It varies. Sometimes it just does not pick up any motion, but live view works, and at other times it goes totally offline until late morning.
@Auntsheel Concerns with motion detection can be resolved by going through and adjusting your motion settings. Ring Doorbells do not record continuously, only when motion is detected, someone rings the bell, or you activate the Live View. Make sure you set your Motion Zones and Motion Sensitivity to your preferences, and change the Motion Frequency based on your needs. It can take some trial and error to find a combination of settings that works best.
As for the Doorbell disconnecting from wifi, this is a signal related issue. Check the RSSI on the Device Health page to get a measure of the wifi signal strength. If it’s on the high end, than the signal may be unstable, causing the Doorbell to disconnect more frequently. If this issue persists after improving the signal, follow up with our support team for further assistance. If you are outside of the US, please visit here to see how to contact support.
It is not an issue with the motion settings. When it is online it won’t even pick up me going out the front door. Yet later in the morning it will pick up everything as normal, even people walking by my house. As for the doorbell disconnecting, it goes offline the morning randomly, just like it won’t pick up motion randomly.
@Auntsheel The time of day doesn’t affect motion detection. Some motions farther out may be more difficult for your Doorbell to detect if it’s dark, but it will not stop detecting motion just due to the time of day. The only other thing that could be impacting this is if you are swapping the Mode and have motion detection disabled in that Mode. If that’s not the case, and the troubleshooting information I shared does not help, you would need to contact our support team.
Hi, I have the exact same issue but didn’t realise it until the police called to my house an our ago. They wanted to see if we had picked up a nasty fight in the early hours. The last recording was 22:15. I then started checking other days and there is nothing from 22:15 (approx) until 08:00. The last video recording at 22:15 is with no daylight yet it records nothing after that and the light conditions are the same. I’m very concerned as this was an example where the video could have been of help in solving a chrime. We have a wired indoor camera which records at any time.
Hi @Inshin. If you have tried the troubleshooting steps mentioned in this thread and are still having the same concern, give our support team a call for further assistance.
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