Ring Video Doorbell
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C
Video Doorbell random alerts for shadows and trees, NO ALERTS FOR ACTUAL PEOPLE
troubleshooting
hardwired-battery-video-doorbell
I have had the Ring doorbell for just over a year and it is now worthless! Unless anyone wants a $150 paper weight. It worked somewhat well for the first 8 months then just decided to do whatever it wanted. (yes the battery is fully charged, wifi connection is good, device health fine according to the app)
I am getting constant motion alerts when nothing is there, it's picking up shadows and tree branches though I have set, reset, the reset again all the recommended motion settings/customizations that do absolutely nothing. I've included a photo (since they only allow 1 per post of course) of the alerts I keep getting just today. All day alerts and nothing to see. It's even picking up cars driving by though I've got my custom motion zones set that do not cover the street.
Worst of all IT WON'T ALWAYS ALERT ME FOR ACTUAL PEOPLE AT MY DOOR! I have literally walked right up to my front door, stood in front of the doorbell for a second, and entered my home without a single notice from the app! Yet I need to know that the tree branch swayed in the wind and made a shadow on the sidewalk???
The IT team at Ring seriously needs to do something with this. I honestly can't believe the company is okay with such horrible product and technology.
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01-07-2021 07:11:19
Responses (6)
N
This has been happening to me as well for about 2 months now. If it does set off motion, it’ll be the very back end of a car, or right after a person turns the corner from leaving our front door.. its infuriating. But I always no when a semi drives by a half acre away and when a bug flies by
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01-07-2021 09:24:37
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T
Hi neighbors. There a few things to look at when you are experiencing these symptoms of inconsistent notifications. First, you'll need to adjust your Motion Frequency. This will determine the dwell time that is set between motion events. You can learn about Motion Frequency [here](https://community.ring.com/t/how-to-set-your-motion-frequency/4237).
Also, you'll want to make sure that your Doorbell is properly positioned. This Community post [here](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107) has great information on optimizing your Doorbell Motion detection. You can also share an image of your Doorbell so the Community can offer insight on ways to help improve.
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02-07-2021 09:40:08
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R
Tom, unfortunately this is useless information. I have 2 separate ring devices, wired one in the back of my house and wireless one in the front door.
This exact thing happens to me as well. More so on the wired device. Sensitivity is on lowest setting and on a windy day it will go off every minute. Custom zones have been identified and now when someone walks up it doesn’t even pick up a person, there’s over 70’ of distance the camera has to pick up someone. For the wireless doorbell is absolutely worthless as well, this will continue to pick up cars that are outside of the custom Motion Zone as you mentioned to use but it will pick up people walking by on the sidewalk at times but it will never pick up someone coming right up to the house. Had dozens of conversations with customer support and this product is useless, we have self driving cars and lots of technology but we can’t pick up a person walking right up to a doorbell. Will be throwing these in the trash due to the countless useless calls. It’s unfortunate for such a large company.
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05-04-2022 07:37:40
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U
It’s only taken me about 6 weeks to realise no matter how I fiddle with settings the doorbell detects passing traffic and shadows. It’s basically becoming ineffective as a security camera due to me ignoring the multiple false alerts.
Even limiting the zone detection area doesn’t make any difference when I have it so it would really only detect someone’s feet!!!!!
If Ring can’t offer some sort of software upgrade I’ll be selling this soon and
Moving on.
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31-08-2022 08:25:04
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C
Hi @user22442. If you feel comfortable sharing a screenshot from the Live View of your Doorbell, I can try to help suggest some settings or positioning adjustments. If you do, ensure that any personal information in the screenshot is blocked out. There are also some helpful resources suggested in the marked solution from Tom.
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31-08-2022 09:28:03
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Jooliemoolie
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01-07-2021 09:20:04
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