Video Doorbell Pro Stopped - Pro Battery dead?

Video Doorbell Pro stoped. Unit will not charge (wires live to unit - can cross wire and hear wired doorbell). No power, no spinning circle. Detached unit and tried running voltage directly, still no lit circle.

Replace doorbell or only the battery located in the doorbell housing? What new models and/or parts do I need?

Hi @AuldRobert. The Ring Pro does not have a battery and is hardwired. If the device is completely unresponsive, you’ll need to reach out to our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

While the Ring Doorbell Pro is hardwired, it does indeed have a battery within the housing.

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