Responses (3)

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Tom_Ring

Hi @drapchun. If your Ring Pro is under [warranty](https://shop.ring.com/pages/warranty), you can have the device replaced. Contact our support team to initiate our replacement process. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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02-10-2020 22:29:56

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drapchun

Hello, Thanks. Alas, the device is a couple years old and is not under warranty. Im just curious what would cause the glass to crack by itself? It was not vandalized.

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02-10-2020 22:31:52

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Tom_Ring

Hi @drapchun. Unfortunately, there is no way for me to tell why your glass is cracked. I can only speculate that it may have been environmental.

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05-10-2020 19:05:49

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drapchun

Hi, thanks.the doorbell does face the sun after 2pm. wonder if it was due to heat. I have two video doorbell pros. the one on my front door never cracked. it does not see direct sunlight. im just surprised as Ring products are usually very high quality.

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05-10-2020 19:08:10

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user23043

Your selling a product that is not fit for service, a class action will address your failure to meet reasonable expectations. Your one year warranty provides Ring with no protection for selling unfit products.

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09-09-2022 00:01:17

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707northbay
Obviously this is an issue that ring knows about but chooses not to fix. There are no warnings anywhere about the glass failing because of environmental situation. Ring should replace the glass at no cost to the customer. Forcing customer to buy a new doorbell that has a design flaw is not good business. I will have to buy a different brand. So done with ring
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19-01-2021 03:29:44
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Arriegyles
How can I get help. I have the same issue and my warranty expired in 5/21. The is a material issue. I have been on the phone over an hour and I cannot get any help….
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05-07-2021 00:05:41
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