Ring Video Doorbell
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Video Doorbell Pro Dying
Tried resetting Doorbell Pro several times. Do not get any light, spinning or otherwise, white or blue. Power is good, internet is good, other devices work fine. No alerts, no video from doorbell. If I push the main button on the doorbell only the doorbell itself rings as does the mechanical doorbell. Two techs couldn't figure it out. One even sent me a new doorbell! Initial setup worked fine but two days later it died. Very frustrating!!
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05-06-2019 18:40:33
Responses (6)
- M
I have the similar issue. I bought the whole set with power transformer kit and it wasn't worked after installaiton. After the replacement, it's worked properly and excellent for around 3 months. However, it suddenly went offline last week. I'm trying to reconnect it with my WiFi but the device seem no respond and no light, no spinning, even I pressed and released the small button on side. The device seem is dead. The last reported voltage is "Good" and the reported signal strength is "RSSI-63". What should I do? Replace it with a new one again?
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19-11-2019 03:53:04
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JSimilar issue here... Ring Pro was installed in Aug-2017 and has been a champ... Good voltage readings, including the last one just last night at midnight. RSSI= -36 (still don't know if being closer to 0 is good/bad).No lights at all around the button and pressing the reset button has no effect... Appears dead....
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19-11-2019 19:19:42
FIm having the same problem this is the second unit .They sent me a new one after the first one kept going offline. Now with this unit i cant reconnect to my wifi I tried to hard reset it and at first it would blink blue then the light would go off.Now i get nothing its dead.If they don't replace this unit again Im just gonna another brand. I also have a floodlight cam they replaced because it crapped out just after the warranty expired ,they did replace it but my point is thier products suck and are faulty.
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20-11-2019 22:40:03
BThis has to be a Ring issue. Nothing changed at my house in terms of power or wifi. No way that this many Doorbell Pros all died from various locations across the country within the same 1-3 days. Ring needs to look into this and fix it for customers experiencing this outage.
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21-11-2019 17:37:40
- R
Add me to the crowd. Had mine since July 2017 and have had occasional power issues. Replaced the transformer with a 24V six months ago and was doing well until yesterday. Checked voltage at transformer, doorbell chime and at door (Ring connections) and all were reading 26V. Connected doorbell, switched on the breaker, and saw the white ring go around twice, then nothing. Push button - nothing. Hard reset - nothing.Looking at other manufacturers now.
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26-11-2019 03:38:54
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VMine died today was fine for almost a year. Tech on phone recommended replacement. I have the same situation as all of you. One thing different, mine was flashing blue right on the 9 to 10 o'clock position. I powered it down, powered down WiFi, disconnected power, etc., reconnected power, hit reset and all I got was this blue pulse flash right on the area indicated. Has been installed for approximately 11 months. Got it at Costco and will be returning it tomorrow.
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05-12-2019 05:25:03
BOK, worrying thread here. Installed a Ring Pro today that was purchased as a black friday deal.It worked fine for about 15 minutes and died while I was installing the Alexa skills.Still measuring 18V at the leads of the doorbell (used the 12V on the transfo that came with it, the 24V output on the transformer reads 30V so I choose not to connect to that one but use the 12V instead wich results in 18V at the door).Contacted customer support and they are sending out a replacement, but after reading all this...
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07-12-2019 14:32:26
- M
Mine worked for 2 years or so as well and suddenly died the same week as many of you (week before Thanksgiving). There is power but the ring doesn't show any lights or activity at all. It won't even activate the chime. I replaced it with the old doorbell switch today. :-(Has anyone heard anything? It is obviously out of warranty, so I'm assuming it is another device for the electronics recycling pile.
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09-12-2019 02:58:13
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CMine was replaced since Ring verified that the firmware update bricked it. Nice customer service, New unit working great.
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09-12-2019 03:42:13
JAn update from my end. I finally got around to calling Ring Support and they were very helpful. Shipped out a replacement in short order and i installed the new Ring last week. All good since.Interestingly, my firmware now shows "Up to Date" as opposed to a version... When I installed it, it said (if i remember correctly) something like 1.16.xxxxxxAnyway, if you haven't called Ring Support, I highly recommend you do so. It's relatively painless; only took about 20 mins from start to end. Very good customer service.
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18-12-2019 16:39:59
MSame here. I called the other day and got great support. It turned out that mine failed during an update on Nov 20. However, by completely disconnecting it from the power, waiting and then reconnecting it, the device powered back on, connected and finished the update. It turns out that mine does have a hardware issue that will not permit it to ring my chime. So, they took care of me by sending a Ring chime at no cost! The support person spent nearly 30 min on the phone with me and resolved it. I should mention that mine is just under 3 years old and long out of warranty. Kudos to Ring and their support staff for an excellent job looking after their customers!
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18-12-2019 16:47:19
- J
My first doorbell pro worked for 2 months then it stopped working, so I contacted Ring and I got a replacement, got it today and initial setup went well, but I think it is only work for 10 minutes and it went dead again, after reading your post I feel better now, because it looks like it is Ring’s problem, I did not kill it!
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09-12-2019 12:55:19
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J> @BartPe wrote: > > Does it try to download/install new firmware immediately after initial setup?I believe that it does - at least I believe that mine did. During initial setup it went through all the motions and said it was connected to my WiFi but shortly afterwards, it disconnected. I re-ran the setup and it reconnected and it's been connected for the last several weeks with no issue. I suspect the initial disconnect was because as soon as it connected to my WiFi it found a firmware update available and ran the update and I caught it doing that which is why it disconnected and put me back through the setup.
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24-01-2020 13:14:09
BSo, to get back at my earlier posts, it did take Ring some time to send me a new device. But I received a new one 4 weeks ago and I must say that it works flawless since then. I must say that I'm very happy with the image quality (day and night) and the motion detection works very well. After my complaints about the failing new product they do deserve some credit about how the device is working for me now. Only issue I notice is with 2 way communication (sound seems to get dropped at moments, aparently a know issue posted here elsewhere). A feature we won't be using very often. Also, the firmware version stays at 1.16.00272. I've read here somewhere that they have stopped the rollout of the newer firmware due to issues (wise decision), so I guess that's what happened with my first device after 15 minutes (a firmware update resulting in a bricked device).
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24-01-2020 13:47:04
N> @JRR wrote: > > > @BartPe wrote: > > > > Does it try to download/install new firmware immediately after initial setup?> > I believe that it does - at least I believe that mine did. During initial setup it went through all the motions and said it was connected to my WiFi but shortly afterwards, it disconnected. I re-ran the setup and it reconnected and it's been connected for the last several weeks with no issue. I suspect the initial disconnect was because as soon as it connected to my WiFi it found a firmware update available and ran the update and I caught it doing that which is why it disconnected and put me back through the setup.I believe the firmware updates trigger a restart of the doorbell, which causes them to temporarily disconnect from WiFi and then possibly check for any new update after reboot. As with firmware updates for any device, an interruption during the upgrade process could brick the device. Unlike Windows, mobiile apps, web browser, etc software updates, there is no option to delay, defer, or pause firmware updates for the Doorbell Pro by the end user.
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24-01-2020 14:08:41
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Jhscinto
On line research indicates we now, after 9 months of an excellent experience, have a power problem? Door bell device is dead. Now we need a Ring power cable? Makes no sense.
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19-11-2019 02:23:27
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