Video Doorbell Pro - Audio Issues

Installed the Video Doorbell Pro and really like the seamless integration with the Alexa app and my other devices. and Video Quality But with that said there is an audio issue at the doorbell. It seems that ~50% of the audio drops out at the doorbell and the person at the door is not fully receiving the sent audio. No issues with the audio being received from the doorbell as it is clear on Alexa and our mobile devices. The device is within 10 feet of the Wi-Fi Modem so signal strength should not be an issue. Questions;1) Is there a way to reboot the device short of disconnecting power2) Are others experiencing this issue and how have they resolved3) Is the device possibly defective and should I return for a replacementAny solutions offered are appreciated. BB