Video Doorbell Pro 2 wired no audio from outside

Products Video Doorbells
, ,
1

I have a Video Doorbell Pro 2 with the Ring Power Adapter 2nd Gen. My signal strength RSSI is 56.

I can talk to the person at the doorbell but I cant hear them. I’ve tried rebooting it and resetting it.

Do I need to return it?

2

Hi @G.I.Poe. You should be able to hear audio from your Doorbell Pro 2 when you activate the Live View. Make sure to tap the speaker icon on the Live View, and ensure the volume on your phone is turned up.

3

Unfortunately, that doesn’t work. All I hear is static from the doorbell. I have the audio enabled and it doesn’t have it. My other ring does but not this one.

4

Hi @G.I.Poe. I am happy to chime in. The next best step is to contact our support team for further assistance. Give our support team a call at one of the numbers available here.