‎Video Doorbell Pro 2 wired no audio from outside

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GI

G.I.Poe

Video Doorbell Pro 2 wired no audio from outside

hardwired-video-doorbell

audio-quality

device-settings

troubleshooting

cs-support

I have a Video Doorbell Pro 2 with the Ring Power Adapter 2nd Gen. My signal strength RSSI is 56. I can talk to the person at the doorbell but I cant hear them. I've tried rebooting it and resetting it. Do I need to return it?

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04-10-2023 11:29:48

Responses (2)

C
Caitlyn_Ring
Hi @G.I.Poe. You should be able to hear audio from your Doorbell Pro 2 when you activate the Live View. Make sure to tap the speaker icon on the Live View, and ensure the volume on your phone is turned up.
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05-10-2023 08:49:10
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J
Justin_Ring
Hi @G.I.Poe. I am happy to chime in. The next best step is to contact our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus).
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06-10-2023 11:25:05
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