Video Doorbell Pro 2 wired no audio from outside

I have a Video Doorbell Pro 2 with the Ring Power Adapter 2nd Gen. My signal strength RSSI is 56.

I can talk to the person at the doorbell but I cant hear them. I’ve tried rebooting it and resetting it.

Do I need to return it?

Hi @G.I.Poe. You should be able to hear audio from your Doorbell Pro 2 when you activate the Live View. Make sure to tap the speaker icon on the Live View, and ensure the volume on your phone is turned up.

Unfortunately, that doesn’t work. All I hear is static from the doorbell. I have the audio enabled and it doesn’t have it. My other ring does but not this one.

Hi @G.I.Poe. I am happy to chime in. The next best step is to contact our support team for further assistance. Give our support team a call at one of the numbers available here.