Responses (2)

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Caitlyn_Ring
Hi @GaryD. Do you have an iOS or Android device? If you have an iOS device, you can find troubleshooting steps for notifications on iOS devices in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-iOS-Devices) and for Android devices [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices). Check out the steps in the appropriate article based on what device you have and let me know if that helps resolve this notification concern for you. :)
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22-10-2021 20:07:40
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GaryD

I am using Android and I tried all those steps before putting on here, I think you will find it's an issue with your update.Will it be resolved quickly?

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23-10-2021 00:06:08

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Caitlyn_Ring

@GaryD Since you're using an Android device, I'd also suggest checking this list of [Android apps that conflict with the Ring App](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App) in case you have any of those downloaded. Also, what is the make and model of your smartphone?

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25-10-2021 22:57:36

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GaryD

Can you lot not ever admit when your software update is to blame instead of offering useless info! Ring were very quick to get a new update out to sort the problem.

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25-10-2021 23:10:08

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Caitlyn_Ring

@GaryD The Community is a neighbor-to-neighbor forum that focuses on neighbor interaction and sharing the existing resources we have available, such as our [Help Center](https://support.ring.com/hc/en-us). I'm not a member of the support team, so I'm able to offer help with basic troubleshooting in order to try and help diagnose what the problem is, but you're also welcome to reach out to our support team directly at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Our support team is able to pull up your account and offer more in-depth and focused troubleshooting which may help better. :)

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26-10-2021 21:19:59