Video doorbell pro 2 notifications

Help please, for some reason my phone will not show doorbell notifications even though they are turned on in settings,
Just stopped working a day ago and can not figure out why

Hi @GaryD. Do you have an iOS or Android device? If you have an iOS device, you can find troubleshooting steps for notifications on iOS devices in our Help Center Article here and for Android devices here. Check out the steps in the appropriate article based on what device you have and let me know if that helps resolve this notification concern for you. :slight_smile:

I am using Android and I tried all those steps before putting on here, I think you will find it’s an issue with your update.
Will it be resolved quickly?

@GaryD Since you’re using an Android device, I’d also suggest checking this list of Android apps that conflict with the Ring App in case you have any of those downloaded. Also, what is the make and model of your smartphone?

Can you lot not ever admit when your software update is to blame instead of offering useless info! Ring were very quick to get a new update out to sort the problem.

@GaryD The Community is a neighbor-to-neighbor forum that focuses on neighbor interaction and sharing the existing resources we have available, such as our Help Center. I’m not a member of the support team, so I’m able to offer help with basic troubleshooting in order to try and help diagnose what the problem is, but you’re also welcome to reach out to our support team directly at one of the numbers available here. Our support team is able to pull up your account and offer more in-depth and focused troubleshooting which may help better. :slight_smile: