I purchased and installed a Ring Video Doorbell Pro 2, a few months ago. The reason I went with this one was that I wanted to use my existing chime in the house (I don’t have enough outlets as it is and don’t want to have to plug in a chime and unplug something else.) I just noticed this morning that the doorbell in my house is no longer working. I have checked the voltage in “device health” in the app - and it shows as 17V and “good”. I get a notification that “someone is at my door” but the chime inside the house will no longer work. This is extremely unsatisfactory. Why is this happening? How do I get this corrected - is the doorbell now defective??? If so how do I get a new one?
Hi @user62975. If the mechancial chime has stopped working with your Pro 2, try the following steps:
Reboot your Ring device using the Ring app.
Verify you have “mechanical” selected in your Doorbells In-Home Chime Settings. This option can be found in your Doorbells Device Settings.
Verify the Pro Power Kit was correctly installed in your mechanical chime.
If you have tried these steps and are still having the same concern, give our support team a call for further assistance.