I purchased and installed a Ring Video Doorbell Pro 2, a few months ago. The reason I went with this one was that I wanted to use my existing chime in the house (I don’t have enough outlets as it is and don’t want to have to plug in a chime and unplug something else.) I just noticed this morning that the doorbell in my house is no longer working. I have checked the voltage in “device health” in the app - and it shows as 17V and “good”. I get a notification that “someone is at my door” but the chime inside the house will no longer work. This is extremely unsatisfactory. Why is this happening? How do I get this corrected - is the doorbell now defective??? If so how do I get a new one?
Hi @user62975. If the mechancial chime has stopped working with your Pro 2, try the following steps:
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Reboot your Ring device using the Ring app.
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Verify you have “mechanical” selected in your Doorbells In-Home Chime Settings. This option can be found in your Doorbells Device Settings.
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Verify the Pro Power Kit was correctly installed in your mechanical chime.
If you have tried these steps and are still having the same concern, give our support team a call for further assistance.