Video Doorbell Pro 2 - mechanical chime not working

Hi! I have installed my Video Doorbell Pro 2 as instructed:

  • 16VAC transformer
  • 16VAC compatible chime (D117 Ding Dong)
  • Power Pro kit v3
  • Relevant settings in the app are

Unfortunately, the mechanical chime does not make any sounds when the button is pressed on the doorbell.
When I removed the Power Pro kt v3 then the chime rang as expected, but it was constantly buzzing and vibrating (due to the constant flow of electric current I presume).

I was wondering if anyone has any idea what may be the reason?

Did you ever figure out the issue? Iā€™m having the same exact problem.

1 Like

Unfortunately not. I have followed all the instructions and still nothing. The only thing that makes it work is removing the Power Pro kit but then I hear constant buzzing.

Hey neighbors. This is something our support team needs to look into. They can review some diagnostic information regarding your Ring Pro 2 and determine where the issue is stemming from. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.