Video Doorbell Pro 2 "in home" mechanical doorbell not working

Products Video Doorbells
1

I recently installed a Video Doorbell Pro 2 and I can’t get my in home mechanical chime to work.

Home was built in 2018. The doorbell worked previously. I got the “chime” to work once but it never seems to fire. I’ve re-wired both the doorbell and chime several times.

Voltage says “Good” and 17v. Power Output is Level 1.

Any ideas or places to troubleshoot? Pictures are attached as well.
EDIT: Picture of doorbell wiring in the reply due to forum limitation.

Chime
Chime1512×2016 374 KB

2

Doorbell
Doorbell1512×2016 256 KB

3

Have to ask, did you set the chime to mechanical in the setup? Also, try to get your wiring on the video doorbell to really wrap around the screws. Insures power is consistent.

1 Like
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image
image1170×2532 141 KB

This is how I’ve had it saved.

I haven’t had any intermittent issues but I can rewrap anyway.