Video doorbell pro 2 and Galaxy S21 Ultra

Ok here goes, after this latest update the live view is only fisheye now and not full screen on my phone :face_with_symbols_over_mouth::face_with_symbols_over_mouth: can someone please tell me why???
And second why does live view not work when using mobile data on the ring pro 2 with Samsung Galaxy S21 Ultra but does work when on wifi? But works great on my old S10 on both??

Hi @GaryD. Would you mind sharing a screenshot of what you’re seeing with the Live View after the most recent update? This would give me a better idea of what you’re seeing on your end so I can try and offer any helpful suggestions.

@GaryD Indeed a screenshot would be ideal. Also can you check that the Ring app as well as the Samsung firmware/Android are fully up to date.

1 Like