Ring Video Doorbell

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G
Video doorbell pro 2 and Galaxy S21 Ultra
hardwired-video-doorbell
live-view

Ok here goes, after this latest update the live view is only fisheye now and not full screen on my phone 🤬🤬 can someone please tell me why???And second why does live view not work when using mobile data on the ring pro 2 with Samsung Galaxy S21 Ultra but does work when on wifi? But works great on my old S10 on both??

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30-08-2021 00:59:20

Responses (2)

  • C

    Hi @GaryD. Would you mind sharing a screenshot of what you're seeing with the Live View after the most recent update? This would give me a better idea of what you're seeing on your end so I can try and offer any helpful suggestions.

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    30-08-2021 22:59:20

    • B

      @GaryD Indeed a screenshot would be ideal. Also can you check that the Ring app as well as the Samsung firmware/Android are fully up to date.

      1

      31-08-2021 12:39:38

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