Video doorbell not showing on iPad

All of a sudden my video doorbell doesn’t show up in the app when using my iPad. It acts as if there is no device and wants me to set it up again. If I am using my phone, which is android, signed into the same account, the camera shows just fine like it is supposed to.

why is it doing this? Is there a way to fix it?

Hi @Peco245. Were you able to get this device to show back up on your iPad? I recommend logging out and logging back into the iPad and ensuring you are logged in with the same email address and password you had on your Android phone. If you’re still unable to view the device from your iPad, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.