Ring Video Doorbell
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U
Video doorbell not detecting cars
hardwired-video-doorbell
troubleshooting
cs-support
Hello, I noticed that the video doorbell was once detecting cars going by and now it does not. It also used to detect my husband mowing the lawn, and now it does not the only difference that we did was we added a wedge to it because it was installed on siding. Then this morning it did detect one vehicle after that none. We do want the detection of the vehicles going by thank you.
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04-04-2023 06:14:55
Responses (4)
U
Thanks, I removed the wedge which angles camera better with o the street. One day it detected all vehicles, now it does not again. I have sensitivity all the way up and toggled to all motion. I’m at a loss at this point on what to do
0
13-04-2023 03:05:36
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J
@user41427. Since you have tried all the basic troubleshooting steps, the next best step would be to contact our support team to continue assisting with your Doorbell's motion detection. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
14-04-2023 05:38:32
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Justin_Ring
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06-04-2023 05:32:22
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