Video doorbell live view not working

Products Video Doorbells
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#1

I have moved to new house and I’m trying to set up my doorbell and floodlight cam.

Both of them are on the same network and while the Floodlight’s live view is working the Doorbell is not.

Floodlight’s RSSI is -63
Doorbells RSSI is -61

I have them both sitting on my desk next to me as I’m trying to connect the live view so the distance from modem is the same.
Internet at this house is really fast so I don’t think that’s an issue.
The walls are gyprock and I’m about 5 meters from the modem.

Thanks for any help.

#2

Hi @mm2. There are a few things to address here. With the RSSI value you shared, you can expect to have intermittent issues with Live View. This Community post here explains RSSI values and Ring devices. You may want to get a Chime Pro to extend you WiFi signal and give you a lower RSSI. Next, you’ll want to make sure you don’t have an active VPN, as this conflicts with the Ring app. Let me know if this is helpful.

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