Ring Video Doorbell

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A
Video Doorbell Constantly Going offline
hardwired-video-doorbell
installation

I have 2 Video Doorbell Pro's wired--one on the front door and one on the side door.I have installed a 24/40V transformer to help power both. I have them wired through a mechanical chime.Long story is the side door works all the time while the front door almost never works. I can reset it and have it powered on but then it will lose power/connectivity within hours (if not sooner). When the front is working the device health looks great and then will just cut off.Help!

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24-08-2021 14:39:17

Responses (1)

  • C

    Hi @ac35. To clarify, do you have two Doorbell Pros wired to one transformer without an existing doorbell chime kit? I'd recommend reviewing our wiring diagram in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360022454432-Wiring-Diagrams-for-Ring-Video-Doorbell-Pro-Setup), which does have a diagram for how to wire two Doorbell Pros to one transformer. If the wiring isn't set up properly, that could be why one of the Doorbells is having connectivity problems.

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    25-08-2021 21:14:55

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