Video doorbell color distortion

[jgracio]

I bought a Video Doobell on second hand and all seems to work fine except the image quality as it has color distortions as can be seen on the photo.

I already carried out a hard reset but without a positive result. Am I doing anything wrong or just bought a defected device?

Thanks for you help.

[Jennifer_Ring]

Hmm. This doesn’t look normal, neighbor. Go ahead and give our support team a call. They’ll be able to take a further look into this for you!

[jgracio]

Thanks, Jennifer

I did contact support and last week I received a doorbell replacement … now with better colors