Video Doorbell battery not charging

Please can anyone advise? The USB is not charging.

Thanks

Hi @KAR1. First I would try a different USB cable and perhaps a different outlet to see if maybe just the USB cable has gone bad. Additionally, you can reset your Ring Video Doorbell by pressing and holding the Setup button for 20 seconds, then see if it will allow a charge.

If those steps do not work, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.