Video doorbell 4 stuck during obtaining IP address

Updated wifi SSID at home. Started reconfiguring doorbell and while doing that set up gets stuck at obtaining IP address after connecting to temp ring wifi.

Tried on 2 android and 1 ios phone. Same thing.

Hi @parth153. If your setup is failing for your Video Doorbell 4, try these following steps:

  • Charge the battery in your Doorbell for a few hours.

  • Factory reset your Doorbell by pressing and holding the setup button for 20–25 seconds.

  • Temporarily turn off the WiFi Assist or Smart Network Switch feature on your phone.

We also have this Help Center page with other steps you can try. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

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