I have the Video Doorbell 3 Plus and since the battery didn’t last as long as like when i got the device i went ahead and got the solar charger. That worked for about 2 months then seemed to fail since battery was never getting charged even though it said connected and charging. I decided to run doorbell wire and hook up a transformer. I am using an 24v Transformer and ran doorbell wire. Confirmed at the doorbell i am getting 24v. When i plug in the doorbell under device health is showing power source Battery and Solar Status as Connected. Should it have changed to Hardwired? Am i missing something in the app to tell it thats it’s hardwired now vs solar?
Hi @Jblock86. I suggest resetting your doorbell and reconnecting it to wifi. You can reset the doorbell by pressing and holding the setup button for 20 seconds, then releasing. Once this is complete, you can reconnect it to wifi. Your doorbell should reflect the correct power status after that.