Ring Video Doorbell

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Video Doorbell 3 Plus Hardwired but NOT Charging
hardwired-battery-video-doorbell
Fully charged the battery before installed the Ring Video Doorbell 3 Plus. After 2 weeks, it showed it only had 23% battery. Next day, 20%. Charged the battery again, and then the percentage of the battery just continues to drop. Now the battery is 12%. The battery of the ring doorbell seems can not be charged thru hardwire. The volt of our old doorbell wire is 12v. Can anyone help me solve this problem? Thanks.

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11-01-2021 05:20:47

Responses (1)

T
Hi @Drewsan. A battery that drains quickly is often attributed to a weak RSSI or excessive motion events/Live View. What is the RSSI of your device? This can be found in the Ring app, under the Device Health tile. An [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) of -40 is ideal. Next, in this history for your Doorbell, how many recordings per day are you experiencing? If you are experiencing more than 18 events, this could lead to excessive battery drain. Adjusting your [Motion Zones](https://community.ring.com/t/feature-update-customizable-motion-zones-for-battery-devices/13965) will help mitigate the amount of unnecessary recordings. I hope this information is useful to you!

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13-01-2021 06:32:31

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